Nano Series GigE Vision Camera Troubleshooting • 301
• There is no image but the frame rate is as expected.
See Camera is functional, frame rate is as expected, but image is black.
Other problems
• Unexpected or missing ‘Trigger Events’. See Random Invalid Trigger Events.
• Dropped packets or lost frames when using newer CPU system. See Preventing Dropped
Packets by adjusting Power Options.
Verifying Network Parameters
Teledyne DALSA provides the Network Configuration tool to verify and configure network devices
and the Nano network parameters. See section Network Configuration Tool of the Teledyne DALSA
Network Imaging manual, if there were any problems with the automatic Nano software
installation.
Before Contacting Technical Support
Carefully review the issues described in this Troubleshooting section. To aid Teledyne DALSA
personnel when support is required, the following should be included with the request for support.
• From the Start menu, go to Programs • Dalsa • Sapera LT • Tools and run the Log
Viewer program. From its File menu click on Save Messages to generate a log text file.
• Report the version of Genie Nano Framework and Sapera version used.
Device Available with Operational Issues
This section considers issues with cabling, Ethernet switches, multiple cameras, and camera
exposure. All information concerning the Teledyne DALSA Network Configuration Tool and other
networking considerations is available in the Teledyne DALSA Network Imaging manual.
Firmware Updates
As a general rule any Nano installation must include the firmware update procedure
(see File Access Control Category). Nano camera firmware that does not match a newer version of
installed Nano Framework software is likely to have unpredictable behavior.
Problems might be:
• Nano is not found by the device discovery process.
• Nano is found by the Sapera GigE Server but an application such as CamExpert does not
see the camera.
• A Nano that had a fault with a firmware update will automatically recover by booting with
the previous firmware version.
Important: New Nano cameras installed in previously deployed systems are fully backward
compatible with the older vision application.
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