Epson WF-C5890 Series

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Maintaining the Printer

Checking the Consumables Status.....................................263

Improving Print, Copy, Scan, and Fax Quality.............................263

Cleaning the Printer...............................................272

Main Page

Table of Contents2
Guide to this Manual9
Introduction to the Manuals9
Important Safety Instructions (Paper Manual)9
Start here (Paper Manual)9
User's Guide (Digital Manual)9
Information on the Latest Manuals9
Guide to Web Movie Manuals9
Searching for Information9
Printing Only the Pages You Need10
About this Manual11
Marks and Symbols11
Notes on Screenshots and Illustrations11
Operating System References11
Trademarks12
Copyright13
Important Instructions15
Safety Instructions16
Printer Advisories and Warnings17
Advisories and Warnings for Setting up the Printer17
Advisories and Warnings for Using the Printer18
Advisories and Warnings for Using the Touchscreen18
Advisories and Warnings for Connecting to the Internet18
Advisories and Warnings for Using the Printer with a Wireless Connection18
Advisories for Using Memory Devices19
Advisories and Warnings for Transporting or Storing the Printer19
Notes on the Administrator Password19
Protecting Your Personal Information20
Part Names and Functions21
Front22
Inside24
Rear26
Guide to the Control Panel27
Control Panel28
Home Screen Configuration29
Guide to the Network Icon30
Menu Screen Configuration31
Job/Status Screen Configuration32
Reserve Job33
Guide to the Job Icon33
Entering Characters34
Viewing Animations34
Preparing the Printer and Making Initial Settings36
Summary of Preparing the Printer and Making Initial Settings37
Preparing the Printer37
Protecting the Printer from Unauthorized Setting Changes37
Configuring a Network Connection37
Summary of the Necessary Preparations for each Feature38
Making Printer Settings38
Installing the Optional Paper Cassette Units39
Mounting an Authentication Device45
Connecting the Authentication Device45
Confirming the Connection Status of the Authentication Device45
Confirming the Authentication Card Is Recognized46
Troubleshooting the Authentication Device46
Creating a Network Connection and Making Settings46
Changing the Administrator Password47
Protecting Settings Using Panel Lock48
Connecting the Printer to the Network49
Troubleshooting Network Connections56
Preparing and Setting up the Printer According to Use64
Setting Available Optional Items64
Preparing to Send an E-Mail66
Preparing a Shared Network Folder70
Contacts Registration88
Settings to Use Your Cloud Service as Forwarding Fax Destinations98
Settings to Use Users Information on the LDAP Server as Destinations99
Sending Faxes Using a Fax Server103
Settings for Printing, Scanning, Copying and Faxing104
Initial Settings for Printing104
Preparing Scanning or Copying113
Making Fax Features Available116
Problems When Making Settings138
Hints to Solving Problems138
Cannot Access Web Config138
Paper Handling Precautions141
Paper Size and Type Settings141
List of Paper Type142
Loading Paper143
Loading Various Paper144
Loading Pre-Punched Paper144
Loading Long Papers144
Placing Originals146
Precautions When Placing Originals on the Scanner Glass147
Placing Originals147
Originals that Are Not Supported by the ADF149
Inserting and Removing a Memory Device150
Inserting an External USB Device151
Removing an External USB Device151
Sharing Data on a Memory Device151
Printing153
Printing Documents154
Printing from a Computer - Windows154
Printing a Document Using the Postscript Printer Driver (Windows)177
Printing from a Computer - Mac os181
Printing from the Postscript Printer Driver on Mac os189
Printing PDF Files from a Memory Device193
Printing Documents from Smart Devices194
Printing on Envelopes195
Printing on Envelopes from a Computer (Windows)195
Printing on Envelopes from a Computer (Mac OS)196
Printing Photos196
Printing JPEG Files from a Memory Device196
Printing TIFF Files from a Memory Device197
Printing Web Pages198
Printing Web Pages from Smart Devices198
Printing Using a Cloud Service199
Copying200
Available Copying Methods201
Copying Originals201
Copying on 2-Sides202
Copying by Enlarging or Reducing202
Copying Multiple Originals Onto One Sheet203
Copying in Page Order204
Copying Originals Using Good Quality204
Copying ID Card205
Basic Menu Options for Copying205
Color Mode205
Density205
Paper Setting205
Reduce/Enlarge205
Original Type206
2-Sided206
Advanced Menu Options for Copying207
Multi-Page207
Original Size207
Finishing207
Orientation (Original)207
Image Quality207
Binding Margin208
Reduce to Fit Paper208
Remove Shadow208
Remove Punch Holes208
ID Card Copy208
Scanning209
Available Scanning Methods210
Scanning Originals to a Network Folder210
Destination Menu Options for Scanning to a Network Folder211
Scanning Originals to an Email212
Recipient Menu Options for Scanning to an Email212
Scanning Originals to a Computer213
Scanning Originals to a Memory Device214
Scanning Originals to the Cloud214
Menu Options for Scanning215
Color Mode215
File Format215
Resolution215
2-Sided215
Scan Area215
Original Type215
Orientation (Original)216
Density216
Remove Shadow216
Remove Punch Holes216
Subject216
Attached File Max Size216
File Name216
Scanning Using WSD216
Setting up a WSD Port217
Scanning Originals to a Smart Device218
Faxing219
Before Using Fax Features220
Overview of this Printer's Fax Features220
Feature: Sending Faxes220
Feature: Receiving Faxes221
Feature: PC-FAX Send/Receive (Windows/Mac OS)223
Features: Various Fax Reports224
Feature: Status or Logs for Fax Jobs224
Feature: Fax Box224
Feature: Security When Sending and Receiving Faxes225
Features: Other Useful Features226
Sending Faxes Using the Printer227
Selecting Recipients228
Various Ways of Sending Faxes228
Receiving Faxes on the Printer235
Receiving Incoming Faxes235
Receiving Faxes by Making a Phone Call237
Saving and Forwarding Received Faxes239
Viewing Received Faxes on the Printer's LCD Screen240
Menu Options for Faxing241
Recipient241
Fax Settings241
More244
Menu Options for Fax Box245
Inbox/Confidential245
Stored Documents247
Polling Send/Board248
Checking the Status or Logs for Fax Jobs252
Displaying Information When Received Faxes Are Unprocessed (Unread/Not Printed/Not Saved/Not Forwarded)252
Checking Fax Jobs in Progress253
Checking the Fax Job History253
Reprinting Received Documents254
Sending a Fax from a Computer254
Sending Documents Created Using an Application (Windows)255
Sending Documents Created Using an Application (Mac OS)257
Receiving Faxes on a Computer259
Checking for New Faxes (Windows)259
Checking for New Faxes (Mac OS)260
Canceling the Feature that Saves Incoming Faxes to the Computer261
Maintaining the Printer262
Checking the Consumables Status263
Improving Print, Copy, Scan, and Fax Quality263
Adjusting the Print Quality263
Checking and Cleaning the Print Head264
Preventing Nozzle Clogging265
Aligning the Print Head266
Cleaning the Paper Path for Ink Smears266
Cleaning the Scanner Glass266
Cleaning the ADF267
Cleaning the Translucent Film270
Cleaning the Printer272
In These Situations273
When the Software Disk Is Not Available274
When Replacing a Computer274
Installing or Uninstalling Applications Separately274
Installing the Applications Separately274
Installing a Postscript Printer Driver277
Adding a Genuine Epson Printer (for Mac os Only)278
Uninstalling Applications278
Making Settings for Connecting to the Computer280
Checking the Printer's Network Connection Status (Network Connection Report)280
Connecting a Smart Device and Printer Directly (Wi-Fi Direct)281
About Wi-Fi Direct281
Connecting to Devices Using Wi-Fi Direct281
Disconnecting Wi-Fi Direct (Simple AP) Connection282
Changing the Wi-Fi Direct (Simple AP) Settings such as the SSID283
Changing the Connection from Wi-Fi to USB284
Using a Printer with the Access Control Feature Enabled285
Logging on to the Printer from the Control Panel285
Registering a User Account on the Printer Driver (Windows)286
Authenticating Users on Epson Scan 2 When Using Access Control286
Transporting and Storing the Printer287
Problem Solving292
Check the Printer's Error Status292
Check the Printer Connection292
Check the Printer Settings293
Cannot Print, Copy, Scan, or Fax294
The Application or Printer Driver Do Not Work Properly294
The Printer Cannot Connect by USB297
Cannot Copy298
Cannot Send or Receive Faxes298
Paper Does Not Feed or Eject Correctly304
Printing, Copying, Scanning, and Faxing Quality Is Poor307
Print Quality Is Poor307
Copy Quality Is Poor315
Scanned Image Problems321
The Quality of the Sent Fax Is Poor323
Received Fax Quality Is Poor325
A Message or Error Code Is Displayed on the LCD Screen326
A Message Is Displayed on the LCD Screen326
Error Code Is Displayed on the Status Menu327
Paper Gets Jammed334
Preventing Paper Jams334
It Is Time to Replace Ink Supply Units334
Ink Supply Unit Handling Precautions334
Replacing Ink Supply Units336
Temporarily Printing with Black Ink336
Conserving Black Ink When the Black Ink Is Low (for Windows Only)338
It Is Time to Replace the Maintenance Box339
Maintenance Box Handling Precautions339
Replacing a Maintenance Box340
It Is Time to Replace the Pickup Rollers340
Replacing Pickup Rollers for the Paper Cassette Unit340
Replacing Pickup Rollers for the Optional Paper Cassette Units341
Cannot Operate the Printer as Expected341
The Printer Does Not Turn on or off341
Operations Are Slow342
LCD Screen Gets Dark343
Touch Screen Does Not Respond343
Cannot Operate from the Control Panel344
X" Is Displayed on the Screen and You Cannot Select Photos344
Memory Device Is Not Recognized344
Cannot Save Data to a Memory Device344
Operation Sounds Are Loud345
The Date and Time Are Incorrect345
The Root Certificate Needs to be Updated345
Cannot Perform Manual 2-Sided Printing (Windows)345
The Print Settings Menu Is Not Displayed (Mac OS)346
Copies Are Made or Faxes Are Sent Unintentionally346
Sender's Fax Number Not Displayed346
Sender's Fax Number Displayed on Received Faxes Is Wrong346
Cannot Make Calls on the Connected Phone346
Answering Machine Cannot Answer Voice Calls347347
A Lot of Junk Faxes Have Been Received347
Cannot Solve Problem347
Cannot Solve Printing Problems347
Product Information349
Paper Information350
Available Paper and Capacities350
Consumable Products Information354
Ink Supply Unit Codes354
Maintenance Box Code355
Pickup Rollers Code355
Information on Optional Items356
Optional Paper Cassette Unit Code356
Software Information356
Application for Printing from a Computer (Windows Printer Driver)356
Application for Printing from a Computer (Mac os Printer Driver)357
Application that Can Print Postscript Fonts (Windows Postscript Printer Driver)358
Application that Can Print Postscript Fonts (Mac os Postscript Printer Driver)359
Application that Can Print PCL Language (PCL Printer Driver)360
Application for Controlling the Scanner (Epson Scan 2)360
Application for Configuring Fax Operations and Sending Faxes (FAX Utility)361
Application for Sending Faxes (PC-FAX Driver)361
Application for Configuring Printer Operations (Web Config)362
Application for Updating Software and Firmware (Epson Software Updater)363
Software for Managing Devices on the Network (Epson Device Admin)364
Epson Authentication System (Epson Print Admin)364
Settings Menu List364
General Settings364
Print Counter396
Supply Status396
Maintenance397
Language398
Printer Status/Print398
Contacts Manager398
User Settings399
Authentication Device Status399
Epson Open Platform Information400
Product Specifications400
Printer Specifications400
Scanner Specifications401
ADF Specifications401
Fax Specifications402
Using Port for the Printer402
Interface Specifications404
Network Specifications404
Postscript Level 3 Compatibility407
Supported Third Party Services408
Memory Device Specifications408
Supported Data Specifications408
Dimensions409
Electrical Specifications409
Environmental Specifications410
Installation Location and Space410
System Requirements412
Font Specifications412
Available Fonts for Postscript412
Available Fonts for PCL (URW)413
List of Symbol Sets415
Regulatory Information417
Standards and Approvals417
German Blue Angel419
Restrictions on Copying419
Administrator Information421
Managing the Printer422
Checking Information for a Remote Printer422
Setting the Control Panel422
Controlling the Panel Operation423
Managing the Network Connection425
Configuring Email Notifications When Events Occur429
Power Saving Settings During Inactivity431
Setting the Sound432
Backing up and Importing Printer Settings433
Updating the Firmware435
Synchronizing the Date and Time with Time Server437
Clearing Internal Memory Data437
Managing Your Contacts438
Configuring Periodic Cleaning438
Controlling the Power Supply to the Printer Using Web Config439
Restore Default Settings439
Product Security Settings440
Restricting Available Features440
Restricting USB Connections and Use of External Memory443
Encrypting the Password444
Using the Audit Log Feature444
Restricting File Operations from PDL445
Changing the Administrator Password Using Web Config445
Enabling Program Verification on Start up446
Configuring Domain Restrictions447
Network Security Settings447
Controlling Using Protocols447
Using a Digital Certificate452
SSL/TLS Communication with the Printer459
Encrypted Communication Using Ipsec/Ip Filtering461
Connecting the Printer to an IEEE802.1X Network473
Network Security Issues476
Using Epson Open Platform482
Epson Open Platform Overview482
Configuring Epson Open Platform483
Validating of Epson Open Platform483
Epson Remote Services Information484
Where to Get Help485
Technical Support Web Site486
Contacting Epson Support486
Before Contacting Epson486
Help for Users in Europe486
Help for Users in Taiwan487
Help for Users in Australia487
Help for Users in New Zealand488
Help for Users in Singapore488
Help for Users in Thailand488
Help for Users in Vietnam489
Help for Users in Indonesia489
Help for Users in Hong Kong490
Help for Users in Malaysia490
Help for Users in India490
Help for Users in the Philippines491

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