Problem Solving
If any problems occur, check the following in order to nd the cause.
Check the printer's error status.
Check if there is a problem with the printer itself.
Check Point Solution
Is there an error on the printer? If an error message is displayed on the LCD screen, follow the message to
solve the problem. If you cannot solve it due to limited access controls,
contact the administrator.
If the paper is jammed, check the LCD screen to see where the paper is
jammed, and then follow the instructions to remove it. For precautions, see
the applicable descriptions in this manual.
If a message for replacing consumables is displayed, follow the on-screen
instructions to replace them. For handling precautions, see the applicable
descriptions in this manual.
Are there any problems with the cables or the
printer's appearance?
If the covers are not closed properly, close them. If the cables are about to
disconnect, insert them rmly.
Is the power turned o?
If the power is o, press the
P
button to turn it on.
Related Information
& “A Message is Displayed on the LCD Screen” on page 326
& “Paper Gets Jammed” on page 334
& “It is Time to Replace Ink Supply Units” on page 334
& “It is Time to Replace the Maintenance Box” on page 339
& “It is Time to Replace the Pickup Rollers” on page 340
Check the printer connection.
Check if there is a problem with the printer connection.
Check point Solution
Is the printer connected to the network
properly?
Run a network connection check to check the network connection.
On the LCD screen, select
> How To > When you cannot
connect to the network. Print the network connection report, and then
ask the administrator to solve the problem if there is a connection
problem.
Is the printer driver installed on your
computer?
You can check if the printer driver is installed by checking Settings >
Devices > Printers on your computer. See the related information for
details.
Solving Problems
>
Problem Solving
>
Check the printer connection.
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