Check point Solution
Is the printer's information displayed on your
computer?
You can use Epson Status Monitor 3 to check the connection status
between the computer and the printer. See the related information for
details.
If you cannot check the printer status, the correct port may not be
selected. When you connect to the printer on the network, we recommend
that you select EpsonNet Print Port. If EpsonNet Print Port is not
available, re-install the printer driver.
Has the wireless LAN (Wi-Fi) connection been
interrupted or is it unable to connect when
you are using a USB 3.0 device on your
computer?
When you connect a device to the USB 3.0 port on a Mac, radio frequency
interference may occur. Try the following.
❏ Place the device that is connected to the USB 3.0 port further away
from the computer.
❏ Turn
o
any unused USB 3.0 devices or connect them only when
necessary.
❏ Connect to the SSID for the 5 GHz range.
Can your computer or smart device be
connected to the network?
Check if you can view the website on your computer or smart device (data
communication turned o). If you cannot view it, there is a problem with
the network. Ask the administrator to solve the problem.
Related Information
& “Checking the Printer's Network Connection Status (Network Connection Report)” on page 280
& “ere is a problem with the printer's status.” on page 295
& “e printer port is not set correctly.” on page 296
& “
e
Printer Cannot Connect by USB” on page 297
& “Installing the Applications Separately” on page 274
Check the printer settings.
Check the printer settings. Printers managed by the administrator may be restricted so that the printer settings
cannot be changed. If you cannot perform operations, contact the administrator.
Check point Solution
Printing does not start. There may still be data remaining in the printer. Open the printer queue,
and then check the status of the print job. If it is pending with an error,
clear the error and restart it or delete the job with the error, and then the
rest of the data will start printing.
If the default printer is pending or oine, set it to online in the printer
settings on the Windows computer.
Select the printer and port to output correctly.
The menu that you want to use is not
displayed.
Access control has been set by your administrator. Contact the
administrator for the information required to use the missing menu.
Some features require a separate contract to use. Contact your
administrator to check if the feature is available for your printer.
Solving Problems
>
Problem Solving
>
Check the printer settings.
293
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