14 Problem Solving
374
Problem Solving
14
Receiving Problems
Follow the procedure below if you cannot receive a fax
The operation is
incorrect.
An incorrect fax number is
used.
Check the fax number and try sending
again.
The number is not for fax. If no peep sound is heard from the receiver
when you call the number, the number is
not for fax.
The Login Setup/Auditron
Administration feature is
used and the fax is sent
directly from the computer.
When the Login Setup/Auditron
Administration feature is used and you
send a fax directly from the computer, you
must set the user ID and passcode
registered on the machine to the driver.
For details on the Login Setup/Auditron
Administration feature, refer to
"Authentication and Account Administration"
(P.329). For details on how to directly send a
fax from the computer, Refer to "12 Computer
Operations" > "Sending Fax" in the User
Guide.
The image
quality is poor.
The document glass is dirty. Clean the document glass.
Refer to"Cleaning the Film and Constant
Velocity Transport Glass" (P.70).
The fax density is improper. Adjust the fax density.
Refer to "4 Fax" > "Fax/Internet
Fax">"Lighten/Darken (Adusting Fax
Density)" in the User Guide.
The sender’s machine has a
problem.
Check it to the sender.
Image quality may be affected by a
problem of the sender's machine, as well
as a problem of this machine.
Symptom Cause Remedy
The phone line
has a problem.
The phone line is not
connected correctly.
The machine equips some connectors to
connect phone lines to. The
communication is disabled unless the
phone line is connected to a correct
connector. When the cable connection is
correct, the on-hook feature allows you to
call through general lines.
An error occurred with the
phone line.
Use a telephone near the machine to
check whether to be able to make a phone
call. If the phone call is disabled, the
problem is the phone line, not the machine.
Symptom Cause Remedy
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