Network-related Problems
383
Problem Solving
14
When you cannot print
When you cannot delete documents from the [Printer] window
Others
When using NetWare
The possible causes, check points, and remedies for problems when using NetWare
are as follows.
Cause Check point Remedy
The machine is processing a
request from a different
computer.
(When [SMB (Spool)] is set to
[Off])
Confirm the machine is
processing a print job. (A
write error dialog should be
displayed to indicate that
there is no room for the print
job.)
Wait till the machine finishes
processing the print job, or
change the machine setting
to [Spool] mode.
Number of connections to the
machine exceeded the
maximum connections
allowed.
Confirm if the machine is
processing simultaneous
requests (print requests,
status queries, etc.) from
multiple computers. (A write
error dialog should be
displayed to indicate that no
more remote computers can
be connected.)
Wait for a while and retry
printing.
Cause Check point Remedy
You are trying to delete all
print data displayed in the
[Printer] window. (Only the
system administrator is
allowed to delete all data.)
Confirm whether you are
trying to delete the print data
from the [Printer] menu.
([Cancel All Documents]
menu.)
Select the print data to be
deleted, and delete from the
[Document] menu in the
[Printer] window. (Select
[Cancel ].)
The print data has a different
owner.
Confirm if the name
displayed as the owner for
the selected print data and
the user's login name to
Windows are the same.
Login to Windows using the
owner's name and then
delete the print data.
Symptom Remedy
The message "Unknown
document name" is displayed
at the job name in the job
history instead of the correct
job name.
Change the setting of the SMB receiving buffer to [Hard Disk
Spool] or [Memory Spool].
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