Network-related Problems
387
Problem Solving
14
When "Switch the machine off" is displayed
When the print output is not as you expected
When no notification is received
The possible causes, check points and remedies when no notification is received on
the computer which instructed a print job are as follows.
îš„When the printing problems are not notified
îš„When the completion of the job is not notified
When using TCP/IP
The possible causes, check points, and remedies for problems when using TCP/IP
(LPD) are as follows.
Cause Check point Remedy
A NetWare problem
occurred.
-
Restart the machine.
Switch on the machine after
the display completely
disappears.
Cause Check point Remedy
The print language of the
print data and the print
language configured on the
machine are different.
Confirm the print language
on the machine.
Match the print language of
the print data and the print
language configured on the
machine.
Cause Check point Remedy
The user is not listed on the
print server notification
recipients.
Use PCONSOLE on the
computer to check if the job
user or user’s group has
been registered under [Print
Server Information] >
[Printer] > [Printer xxx
Environment Settings] >
[Notify].
Add the name of the job user
or the name of the user’s
group to [Notify].
Cause Check point Remedy
The [Notify] option is not
specified when the computer
transmitted the print data.
Confirm if the [Notify] option
is specified when
transmitting the print data.
Specify the [Notify] option
when transmitting the print
data.
Netware command
[CASTOFF] has been issued
on the computer.
-
Issue the NetWare
command [CASTON] on the
computer.
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