Network-related Problems
391
Problem Solving
14
E-Mail Features Problems
This section describes symtoms and recommended remedies for errors that may occur
while using the e-mail notification service, the E-mail Printing, and the E-mail feature.
Internet/Intranet Connection Problems
The possible causes and remedies for problems when connecting to the Internet or
intranet.
Symptom Remedy
Cannot receive E-mail (E-
mail Printing)
Is the e-mail address for the machine configured?
Is [E-mail Receive] set to [Enabled]?
Are IP addresses for the SMTP server and POP3 server (if
POP3 is selected for the incoming mail protocol) configured
correctly?
Are the POP3 user name and password entered correctly?
Is [Domain Filtering] imposed?
Confirm if your own domain is included in the permitted
domain using CentreWare Internet Services.
Are the SMTP server and/or POP server operating properly?
Check with your network administrator.
Cannot transmit e-mail (e-
mail notification service and
E-mail)
Is the E-mail address for the machine configured?
Is [E-mail Notification Service] set to [Enabled]? (For mail
notice)
Is [Send E-mail] set to [Enabled]?
Is the IP address for the SMTP server configured correctly?
Are the notification items for transmission set correctly? (For
mail notice)
Confirm the settings on the property screen using
CentreWare Internet Services.
Is the destination address entered correctly?
Is the SMTP server operating properly?
Check with your network administrator.
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