Error Code
417
Problem Solving
14
016-779
O [Cause] An error occurred during scanned image conversion
processing.
[Remedy] Retry scanning. If using large-size paper such as A3 with
[Resolution] set to 600dpi, specify [Resolution] to 400dpi
or less in [Layout Adjustment]. If the error persists, contact
our Customer Support Center.
016-780
O [Cause] A hard disk error occurred during scanned image
conversion processing.
[Remedy] The hard disk may be defective. For replacing the hard
disk, contact our Customer Support Center.
016-781
O [Cause] Unable to connect to the FTP server.
z
Unable to establish a connection between the machine
and the server.
z
The ASCII characters are not used for the host name
specified on the machine, though the connection
between the machine and the server has been
established.
[Remedy] Take one of the following actions:
z
Make sure the network cables are plugged in securely.
z
Enter the host name using ASCII characters in [Tools] >
[System Settings] > [Connectivity & Network Setup] >
[Machine's E-mail Address/Host Name].
016-786
O [Cause] When using the scanning feature, the machine could not
write the file to the hard disk.
[Remedy] Take one of the following actions:
z
Turn the machine off and on.
z
Load paper on the paper tray if needed.
z
If the error occurs when sending an e-mail, take one of
the following solutions:
- Lower the resolution.
- Reduce the size.
- Reduce the number of pages, and divide the job
into several e-mails to send.
z
Send the job by setting [Scanning Color] to [Black &
White].
016-788
O [Cause] Failed to retrieve a file from the Web browser.
[Remedy] Take one of the following actions, and try again.
z
Reload the browser page.
z
Restart the browser.
z
Turn the machine off and on.
016-792
O [Cause] Failed to get the job history report specified in [Job
Counter Report].
[Remedy] The specified job history does not exist.
016-793
O [Cause] Free space is insufficient on the hard disk.
[Remedy] Either remove unnecessary data from the hard disk to
increase free disk space, or initialize the hard disk.
016-798
O [Cause] Unable to print the document because a HDD Extension
Kit is unattached.
[Remedy] Attach a HDD Extension Kit, and print again.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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