Error Code
431
Problem Solving
14
027-519
O [Cause] During the transfer using [SMB] of the [Scan to PC]
feature, an error occurred because the save location or file
name specified for the scanned image had a problem.
z
The specified save location does not exist on the server.
z
Unavailable characters are used in the save location or
the file name.
z
Because the specified save location has the Distributed
File System (DFS) settings, it is linked to other shared
folders.
[Remedy] Take one of the following actions:
z
Check if the save location is correct.
z
Check if the specified file name is available on the SMB
server.
z
Use the following steps to check with the system
administrator for the Distributed File System (DFS)
settings:
1. Select [Start] > [Programs] > [Administrative Tools] >
[Distributed File System] on the SMB server.
2.Select the specified save location from the left side
frame of the [Distributed File System] window, and then
check the target information displayed on the right side
frame of the window.
3.Specify the SMB server, shared name, and save location
based on the information you checked in Step 2.
027-520
O [Cause] During the transfer using [SMB] of the [Scan to PC]
feature, the file name or folder name could not be
retrieved.
[Remedy] Check the access privilege to the SMB server.
027-522
O [Cause] During the transfer using [SMB] of the [Scan to PC]
feature, the scanned image file could not be created on the
SMB server due to one of the following reasons:
z
The specified file name has already been used on the
server.
z
The specified file name has already been used.
z
The specified file name exists as a directory.
z
Unavailable characters are used in the file name.
[Remedy] Take one of the following actions:
z
Check if the specified file name can be used in the save
location.
z
Check whether or not the specified file name has been
used by another user.
z
Check whether or not the specified file name has been
used for another file or folder.
027-524
O [Cause] During the transfer using [SMB] of the [Scan to PC]
feature, a folder could not be created on the SMB server
because the specified folder already exists.
[Remedy] Check if the specified name is being used for another file
or folder on the SMB server.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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