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11.1 Troubleshooting
Chapter 11
Problems What to check
Transducers connected to the Three-Port Probe Unit
cannot be switched.
• Check that the transducer is correctly connected to the transducer
connector and locked in place.
• Check that the Three-Port Probe Unit is correctly connected to the
transducer connector of the system and locked in place.
A printer cannot be recognized.
• Use the following procedure to connect the printer to the system.
1. Shut down the system.
2. Disconnect all external storage media and peripheral devices from
the system.
3. Using a USB cable, connect the printer to the connector.
4. Turn on the printer and wait until the printer completes initialization.
5. Start up the system.
Touch operation cannot be enabled.
1. When a phenomenon occurs where any character cannot be entered
into an input eld such as the patient information input eld, select
a dierent input eld and then reselecting the desired input eld and
enter a character(s). (For example, if an ID cannot be entered in the
ID input eld, select the name input eld rst and then reselect the
ID input eld.)
2. After moving the trackball, check whether the touch panel has be-
come responsive.
3. If there are sources of vibrations in the vicinity of the system, make
sure that the vibrations do not transfer to the system. Vibrations may
cause the trackball to move, leading to an unresponsive touch panel.
4. If the system is in Touch invalidation mode, press EXIT to exit
Touch invalidation mode, and check if the touch panel is responsive.
* After checking the following, shut down the system. Do the following
before shutting down the system.
On the mini console, press the 4 buttons, EXIT / SET / User 1 /
User 2 at the same time.
A log is saved for analysis. Also, the trackball pointer appears.
Next, if a clip or still image must be stored, freeze the image if you
are in a live state. Use the trackball pointer that appears to perform
[Print], [Still Store], [Clip Store], or [Cine Clip Store] via trackball
and SET button operations to store the image.
If the trackball pointer does not appear, pressing the 3 but-
tons, EXIT / SET / F2 (Push) at the same time makes it appear.
5. If touch operation cannot be enabled after using a cloth to wipe the
surface of the monitor while it is running, turn the power o, and then
back on. Do not wipe the surface of the monitor while it is running.
6. Check that there is no protective sheet, debris, or dirt stuck to the
surface of the LCD monitor. If something is stuck to the surface of
the LCD monitor, shut down the system before removing the protec-
tive sheet, debris, or dirt, and then restart it.
7. The touch panel may not operate normally if the surface of the LCD
monitor is touched while it is starting up. In this case, shut down the
system, and then start it without touching it with your hands.
If touching still does not work after doing the steps above, contact your
service representative.
[Shutdown procedures for when touching does not work]
• Pressing the power button causes a shutdown dialog and the trackball
pointer to appear. Move the pointer onto the shutdown button, and the
press the SET button to shut down.
• If there are DICOM jobs left to be transferred, a dialog indicating such
is displayed. Using the trackball pointer and the SET button, press the
[OK] button and select the shutdown button from the shutdown dialog
that reappears.
• If you cannot operate the trackball pointer with the trackball, press the
power button twice in succession.
Continued on the next page
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