Error code Description Action
31.61 Imaging unit I2C packet timeout Go to “Imaging unit smart chip contact service check”
on page 113.
31.62 Imaging unit I2C packet has been sent but code timed-
out on receiving the data (callback)
Go to “Imaging unit smart chip contact service check”
on page 113.
31.63 Imaging unit security error in the send challenge
sequence
Go to “Imaging unit smart chip contact service check”
on page 113.
31.64 Imaging unit ROM signature error Go to “Imaging unit smart chip contact service check”
on page 113.
31.65 Imaging unit stuck busy (status register and/or CRI
Arbiter register report busy)
Go to “Imaging unit smart chip contact service check”
on page 113.
31.66 Toner failed to replenish into the imaging unit Go to “Imaging unit smart chip contact service check”
on page 113.
32.10 Toner cartridge smart chip compatibility error Go to “Toner smart chip compatibility service check”
on page 113.
32.11 Imaging unit smart chip compatibility error Go to “Imaging chip compatibility service check” on
page 114.
35 Res save off deficient memory Go to “Insufficient memory service check” on
page 115.
37 Insufficient collation area Go to “Insufficient memory service check” on
page 115.
38 Memory full Go to “Insufficient memory service check” on
page 115.
42 Printer/cartridge mismatch Go to “Printer/cartridge mismatch service check” on
page 114.
52 Flash full Go to “Flash full service check” on page 115.
54 Network error Go to “Network service check” on page 147.
80 Maintenance kit Go to “Maintenance kit service check” on page
115.
84 Imaging unit low Go to “Imaging unit low service check” on page
116.
88 Toner cartridge low Go to “Toner cartridge low service check” on
page 116.
Toner cartridge smart chip contact service check
Action Yes No
Step 1
a Make sure that the toner cartridge is properly installed.
b Check if the toner cartridge is supported. Replace with a supported
toner cartridge if necessary.
Does the problem remain?
Go to step 2. The problem is solved.
7016
Diagnostic information
112
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