Action Yes No
Step 8
Reseat all connectors on the controller card, and then POR the machine.
Does the error remain?
Replace the stapler
controller card. See
“Stapler controller
card removal” on
page 368.
The problem is solved.
Understanding the printer messages
Cartridge, imaging unit mismatch [41.xy]
Install a toner cartridge that matches the region number of the printer. x indicates the value of the printer region. y
indicates the value of the cartridge region. x and y can have the following values:
List of printer and toner cartridge regions
Region number Region
0Global
1 United States, Canada
2 European Economic Area (EEA), Switzerland
3 Asia Pacific, Australia, New Zealand
4 Latin America
5 Africa, Middle East, rest of Europe
9Invalid region
Notes:
• The x and y values are the .xy of the error code shown on the printer control panel.
• The x and y values must match for printing to continue.
Cartridge low [88.xy]
You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to
clear the message and continue printing.
Cartridge nearly low [88.xy]
If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Cartridge very low, [x] estimated pages remain [88.xy]
You may need to replace the toner cartridge very soon. For more information, see the “Replacing supplies” section of
the User’s Guide.
If necessary, touch Continue on the printer control panel to clear the message and continue printing.
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Diagnostic information
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