Actions Yes No
Step 6
Replace the flatbed unit. See “Flatbed assembly removal” on page 343.
Did this fix the problem?
The problem is solved. Go to step 7.
Step 7
Replace the controller board. See “Controller board removal” on
page 257.
Did this fix the problem?
The problem is solved. Consult the next level
of support.
CCD service check
Actions Yes No
Step 1
Restart the device, and retry the scan/copy job. Repeat this step with a
few copy jobs.
Does the error return?
Go to step 2. No issue.
Step 2
Is the CCD ribbon cable properly connected to J30 on the controller board?
Go to step 3. Properly connect cable
to J30.
Step 3
Replace the flatbed unit. See “Flatbed assembly removal” on page 343.
Did this resolve the issue?
The problem is solved. Replace the controller
board. See “Controller
board removal” on
page 257.
Flatbed motor service check
Actions Yes No
Step 1
Ensure that the flatbed motor cable JFB1 is connected.
Is the cable connected?
Go to step 2. Properly connect the
cable.
Step 2
Replace the flatbed unit. See “Flatbed assembly removal” on page 343.
Is voltage present?
The problem is solved. Go to step 3.
Step 3
Replace the controller board. See “Controller board removal” on
page 257.
Did this solve the problem?
The problem is solved. Contact the next level
of support.
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Diagnostic information
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