Action Yes No
Step 3
Check the contacts for damaged pins.
Are they free of damage?
Contact the next level
of support.
Replace the toner
cartridge smart chip
contact. See “Toner
cartridge smart chip
contact removal” on
page 261.
Printer hardware errors
• “111 errors” on page 118
• “121 errors” on page 119
• “126 errors” on page 121
• “132 errors” on page 122
• “133 errors” on page 123
• “140 errors” on page 123
• “146 errors” on page 124
• “155 errors” on page 125
• “171 errors” on page 126
• “Steps before starting the 9yy service checks” on page 127
• “900 errors” on page 129
• “912 errors” on page 134
• “94y errors” on page 134
• “950–958 errors” on page 135
• “959 errors” on page 137
• “96y errors” on page 138
• “97y errors” on page 139
• “98y errors” on page 139
• “99y errors” on page 140
• “Base printer symptoms” on page 140
• “Dead machine service check” on page 141
• “Controller board service check” on page 142
• “Control panel service check” on page 143
• “Toner starvation service check” on page 144
• “USB print service check” on page 145
• “Front door not closed service check” on page 146
• “Network service check” on page 147
• “Bin full service check” on page 149
7016
Diagnostic information
117
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