Action Yes No
Step 3
a Enter diagnostics mode and navigate to:
SCANNER TESTS >Sensor Test
Perform the scanner sensor tests.
b Navigate to:
SCANNER TESTS > Motor Tests
Perform the scanner sensor and motor tests.
Did any test fail?
Go to step 4. Go to step 8.
Step 4
Did the Flatbed Home Sensor test or Flatbed motor test fail?
Go step 5. Go to step 6.
Step 5
Replace the flatbed. See “Flatbed assembly removal” on page 343.
Did this solve the problem?
The problem is solved. Go to step 6.
Step 6
Did the ADF pick motor or feed motor tests fail?
Go to step 7. Go to step 8.
Step 7
Replace the ADF. See “ADF unit removal” on page 333.
Did this fix the problem?
The problem is solved. Go to step 8.
Step 8
Replace the controller board. See “Controller board removal” on
page 257.
Did this fix the problem?
The problem is solved. Contact the next level
of support.
Scanner configuration error service check
Action Yes No
Contact the next level of support. They will give the instructions on how
to resolve the error.
N/A N/A
Scan/fax/copy symptoms
Symptom Action
ADF won’t duplex (Duplex ADF only) Go to “ADF duplex service check” on page 159.
ADF skew Go to “ADF feed errors service check” on page 158.
Multiple pages feed into ADF Go to “ADF feed errors service check” on page 158.
Documents wont feed into ADF Go to “ADF feed errors service check” on page 158.
7016
Diagnostic information
153
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