Lexmark MX610 - Blank Spaces on Incoming Fax Service Check; Stretched Words on Incoming Fax Service Check; Fax Reception Service Check

Blank spaces on incoming fax service check
Actions Yes No
Step 1
Have a fax sent from another machine.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Attach the MFP to a different phone line.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Print a test page.
Does the image quality issue remain?
Go to step 4. The problem is solved.
Step 4
Install a new toner cartridge.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Stretched words on incoming fax service check
Actions Yes No
Have a fax sent from another machine.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Fax reception service check
Note: Before performing this service check, verify that the correct country code for the MFP is selected. This setting
must match the country in which the MFP is used to transmit and receive faxes. If the setting is wrong, then change
the modem settings in the Fax/SE menu. See step 14. These settings should only be performed with guidance from
your second-level support.
Actions Yes No
Step 1
Is the phone line properly connected to the modem card and the wall jack?
Go to step 2. Go to step 3.
Step 2
Properly connect the phone line to the modem card and to the wall jack.
Did this fix the problem?
The problem is solved. Go to step 3.
7016
Diagnostic information
161