Action Yes No
Step 2
Check the pick/lift motor gearbox for the following:
• Gear tooth breakage
• Freedom of rotation
Is it free of wear or damage?
Go to step 3. Replace the pick/lift
motor gearbox. See
“Pick/lift motor
gearbox removal” on
page 313.
Step 3
Check the cable JLIFT1 on the controller board.
Is it properly connected and free of damage?
Go to step 4. Replace the pick/lift
motor gearbox. See
“Pick/lift motor
gearbox removal” on
page 313.
Step 4
Replace the controller board.
Does this fix the problem?
The problem is solved. Contact the next level
of support.
155 errors
155 error messages
Error code Description Action
155.00 No encoder received from auger motor. Go to “Cartridge gearbox service check” on
page 125.
Cartridge gearbox service check
Action Yes No
Step 1
Is the button aligned with the front of the toner cartridge?
Go to step 2. Go to step 3.
Step 2
a Remove the toner cartridge.
b Clear the paper jam.
Does the problem remain?
Go to step 5. The problem is solved.
7016
Diagnostic information
125