Error code Description Action
241.41 Media feeder motor stall in tray 1. Go to “Tray 1 jam service check” on page 67.
241.42 Media feeder motor pick motor under‑speed in tray
1.
241.43 Media feeder motor stalled on the last pick attempt
in tray 1.
241.44 Motor 2 (Separator/Passthru) motor stalled.
241.45 Motor 2 (Separator/Passthru) motor PWM overflow
error (underspeed). Motor underspeed (max PWM
and motor underspeed, typical accordion jam).
241.46 Motor 2 (Separator/Passthru) motor ramp (end ramp
- did not reach speed, typical pack feed paper jam).
241.47 Motor 3 motor stalled.
241.48 Motor 3 motor PWM overflow error (underspeed).
Motor underspeed (max PWM and motor
underspeed, typical accordion jam).
241.49 Motor 3 motor ramp (end ramp - did not reach speed,
typical pack feed paper jam).
Tray 1 jam service check
Action Yes No
Step 1
Restart the printer.
Does it fail to complete the POST sequence and display a 241.xx error?
Replace the index
sensor.
Go to step 2.
Step 2
Check the pick tires.
Are they free of wear or damage?
Go to step 3. Replace the pick tires.
Step 3
Check the separator roll assembly.
Is it free of wear or damage?
Go to step 4. Replace the separator
roll assembly. See
“Separator roll
assembly removal” on
page 347.
Step 4
Check the tray guides.
Are they free of wear or damage?
Go to step 5. Replace the tray insert.
7016
Diagnostic information
67
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