NETGEAR UTM5 User Manual

11
ProSecure Unified Threat Management (UTM) Appliance
Schedule, Email, and Manage Reports . . . . . . . . . . . . . . . . . . . . . . . .500
Use Diagnostics Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .502
Use the Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . .503
Use the Real-Time Traffic Diagnostics Tool . . . . . . . . . . . . . . . . . . . . .504
Gather Important Log Information and Generate a
Network Statistics Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .506
Chapter 12 Troubleshooting and Using Online Support
Basic Functioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .509
Power LED Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .509
Test LED Never Turns Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .509
LAN or WAN Port LEDs Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .510
Troubleshoot the Web Management Interface . . . . . . . . . . . . . . . . . . . . .510
When You Enter a URL or IP Address, a Time-Out Error Occurs . . . . . .511
Troubleshoot the ISP Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .511
Troubleshoot a TCP/IP Network Using a Ping Utility . . . . . . . . . . . . . . . .513
Test the LAN Path to Your UTM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .513
Test the Path from Your PC to a Remote Device. . . . . . . . . . . . . . . . .514
Restore the Default Configuration and Password . . . . . . . . . . . . . . . . . .514
Problems with Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .515
Use Online Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .516
Enable Remote Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .516
Send Suspicious Files to NETGEAR for Analysis . . . . . . . . . . . . . . . .517
Access the Knowledge Base and Documentation . . . . . . . . . . . . . . . .517
Appendix A xDSL Module for the UTM9S
xDSL Module Configuration Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .518
Configure the xDSL Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .519
Automatically Detecting and Connecting the Internet Connection . . . . . .521
Set the UTM’s MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .524
Manually Configure the Internet Connection . . . . . . . . . . . . . . . . . . . . . .524
Configure the WAN Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .528
Configure Network Address Translation. . . . . . . . . . . . . . . . . . . . . . . .529
Configure Classical Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .530
Configure Auto-Rollover Mode and the Failure Detection Method . . . .530
Configure Load Balancing and Optional Protocol Binding . . . . . . . . . .533
Configure Secondary WAN Addresses . . . . . . . . . . . . . . . . . . . . . . . . . .537
Configure Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .539
Configure Advanced WAN Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .541
Additional WAN-Related Configuration Tasks . . . . . . . . . . . . . . . . . . .543
Appendix B Wireless Module for the UTM9S
Overview of the Wireless Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .544
Configuration Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .545
Wireless Equipment Placement and Range Guidelines. . . . . . . . . . . .545
Configure the Basic Radio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .546

NETGEAR UTM5 Specifications

General

Brand	NETGEAR
Model	UTM5
Category	Firewall
Language	English