Troubleshooting and Using Online Support
516
ProSecure Unified Threat Management (UTM) Appliance
Use Online Support
The UTM includes online support tools that allow NETGEAR technical support to securely
perform diagnostics of the UTM, and that let you submit suspicious files for analysis by
NETGEAR. You can also access the knowledge base and documentation online.
Enable Remote Troubleshooting
One of the advanced features that the UTM provides is online support through a support
tunnel. With this feature, NETGEAR technical support staff are able to analyze from a remote
location any difficulty you might be experiencing with the UTM and to perform advanced
diagnostics. Make sure that ports 443 and 2222 are open on your firewall, and that you have
the support key that was given to you by NETGEAR.
 To initiate the support tunnel:
1. Select Support > Online Support. The Online Support screen displays:
Figure 303.
2. In the Support Key field, enter the support key that was given to you by NETGEAR.
3. Click Connect. When the tunnel is established, the tunnel status field displays ON.
To terminate the tunnel, click Disconnect. The tunnel status field displays OFF.
To Next Page
Loading...
Need help?
General