NETGEAR UTM5 User Manual

Troubleshooting and Using Online Support
510
ProSecure Unified Threat Management (UTM) Appliance
LAN or WAN Port LEDs Not On
 If either the LAN LEDs or WAN LEDs do not light when the Ethernet connection is
made, check the following:
• Make sure that the Ethernet cable connections are secure at the UTM and at the hub,
router, or workstation.
• Make sure that power is turned on to the connected hub, router, or workstation.
• Be sure that you are using the correct cables:
When connecting the UTM’s WAN ports to one or two devices that provide the Internet
connections, use the cables that are supplied with the devices. These cables could be
standard straight-through Ethernet cables or Ethernet crossover cables.
Troubleshoot the Web Management Interface
 If you cannot access the UTM’s web management interface from a PC on your local
network, check the following:
• Check the Ethernet connection between the PC and the UTM as described in the
previous section (LAN or WAN Port LEDs Not On).
• If your UTM’s IP address has been changed and you do not know the current IP address,
reset the UTM’s configuration to factory default settings. This sets the UTM’s IP address
to 192.168.1.1. This procedure is explained in Restore the Default Configuration and
Password on page 514.
Tip: If you do not want to revert to the factory default settings and lose your
configuration settings, you can reboot the UTM and use a sniffer to
capture packets sent during the reboot. Look at the ARP packets to
locate the UTM’s LAN interface address.
• Make sure that you are using the SSL https://address login rather than the http://address
login.
• Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
• Try quitting the browser and launching it again.
• Make sure that you are using the correct login information. The factory default login name
is admin, and the password is password. Make sure that Caps Lock is off when entering
this information.
• If your PC’s IP address is shown as 169.254.x.x:
Windows and Mac operating systems generate and assign an IP address if the computer
cannot reach a DHCP server. These autogenerated addresses are in the range of
169.254.x.x. If your IP address is in this range, check the connection from the PC to the
UTM and reboot your PC.

NETGEAR UTM5 Specifications

General

Brand	NETGEAR
Model	UTM5
Category	Firewall
Language	English