Troubleshooting and Using Online Support
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ProSecure Unified Threat Management (UTM) Appliance
a. To display the Backup & Restore Settings screen, select Administration > Backup &
Restore Settings. The Backup & Restore Settings screen displays:
Figure 302.
b. Click the Default button.
The UTM reboots. During the reboot process, the Backup & Restore Settings screen remains
visible. The reboot process is complete after several minutes when the Test LED on the front
panel goes off.
When you press the hardware factory default reset button or click
the software Default button, the UTM settings are erased. All
firewall rules, VPN policies, LAN/WAN settings, and other settings
are lost. Back up your settings if you intend on using them.
Note: After rebooting with factory default settings, the UTM’s password is
password, and the LAN IP address is 192.168.1.1.
Problems with Date and Time
The System Date & Time screen displays the current date and time of day (see Configure
Date and Time Service on page 428). The UTM uses the Network Time Protocol (NTP) to
obtain the current time from one of several network time servers on the Internet. Each entry
in the log is stamped with the date and time of day.
Problems with the date and time function can include:
• Date shown is January 1, 2000. Cause: The UTM has not yet successfully reached a
network time server. Check that your Internet access settings are configured correctly. If
you have just completed configuring the UTM, wait at least 5 minutes and check the date
and time again.
• Time is off by 1 hour. Cause: The UTM does not automatically sense daylight savings
time. Go to the System Date & Time screen, and select or clear the Automatically
Adjust for Daylight Savings Time check box.
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