NETGEAR UTM5 User Manual

Troubleshooting and Using Online Support
512
ProSecure Unified Threat Management (UTM) Appliance
 If your UTM is unable to obtain an IP address from the ISP, you might need to force
your modem or router to recognize your new UTM by performing the following
procedure:
1. Turn off the power to the modem or router.
2. Turn off the power to your UTM.
3. Wait 5 minutes, and then turn on the power to the modem or router.
4. When the modem’s or router’s LEDs indicate that it has reacquired synchronization with the
ISP, turn on the power to your UTM.
If your UTM is still unable to obtain an IP address from the ISP, the problem might be one of
the following:
• Your ISP might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
• If your ISP requires a login, you might have incorrectly set the login name and password.
• Your ISP might check for your PC’s host name.
On the WAN ISP Settings screen of the single WAN port models or on one of the WAN
ISP Setting screens of the multiple WAN port models, in the Account Name field, enter
the host name, system name, or account name that was assigned to you by your ISP. You
might also have to enter the assigned domain name or workgroup name in the Domain
Name field, and you might have to enter additional information. For more information, see
Manually Configure the Internet Connection on page 70.
• Your ISP allows only one Ethernet MAC address to connect to the Internet, and might
check for your PC’s MAC address. In this case, do one of the following:
- Inform your ISP that you have bought a new network device, and ask them to use the
UTM’s MAC address.
- Configure your UTM to spoof your PC’s MAC address. You can do this in the Router’s
MAC Address section on the WAN Advanced Options screen of the single WAN port
models or on one of the WAN Advanced Options screens of the multiple WAN port
models. For more information, see Configure Advanced WAN Options on page 89.
If your UTM can obtain an IP address, but an attached PC is unable to load any web pages
from the Internet:
• Your PC might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as
www.netgear.com) to numeric IP addresses. Typically your ISP provides the addresses of
one or two DNS servers for your use. You can configure your PC manually with DNS
addresses, as explained in your operating system documentation.
• Your PC might not have the UTM configured as its TCP/IP gateway.

NETGEAR UTM5 Specifications

General

Brand	NETGEAR
Model	UTM5
Category	Firewall
Language	English