PG-FP6 V1.06 14. Maintenance and Warranty
R20UT4469EJ0800 Rev.8.00 Page 159 of 188
Oct.01.21
14.Maintenance and Warranty
This chapter covers basic maintenance, warranty information, provisions for repair and the procedures for
requesting a repair.
14.1 Maintenance
(1) If dust or dirt collects on this product, wipe it off with a dry soft cloth. Do not use thinner or other solvents
because these chemicals can cause the surface coating to separate.
(2) When you do not use this product for a long period, disconnect it from the power supply, host PC and
user system.
14.2 Warranty
(1) This product comes with a one-year warranty after purchase.
Should the product break down or be damaged while you’re using it under normal condition based on its
user’s manual, it will be repaired or replaced free of cost.
(2) However, if the following failure or damage occurs to the product under warranty, the product will be
repaired or
a) Failure or damage attributable to the misuse or abuse of the product or its use under other abnormal
conditions.
b) Failure or damage attributable to improper handling of the product after purchase, such as dropping of
the product when it is transported or moved.
c) Failure or damage to the product caused by other pieces of equipment connected to it.
d) Failure or damage attributable to fire, earthquakes, thunderbolts, floods, or other natural disasters or
abnormal voltages, etc.
e) Failure or damage attributable to modifications, repairs, adjustments, or other acts made to the product
by other than Renesas Electronics Corporation.
(3) Consumables (e.g., sockets and adapters) are not covered by the aforementioned repair.
In the above cases, contact your local distributor. If your product is being leased, consult the leasing
company or the owner.
14.3 Repair Provisions
(1) Repairs not covered by warranty
Problems arising in products for which more than one year has elapsed since purchase are not covered
by warranty.
(2) Replacement not covered by warranty
If your product's fault falls into any of the following categories, the fault will be corrected by replacing the
entire product instead of repairing it, or you will be advised to purchase a new product, depending on the
severity of the fault.
Faulty or broken mechanical portions
Flaws, separation, or rust in coated or plated portions
Flaws or cracks in plastic portions
Faults or breakage caused by improper use or unauthorized repair or modification
Heavily damaged electric circuits due to overvoltage, overcurrent or shorting of power supply
Cracks in the printed circuit board or burnt-down patterns
A wide range of faults that make replacement less expensive than repair
Faults that are not locatable or identifiable
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