13-20 Sysmex XP-300
Troubleshooting
January 2012
Error Message
(Error Code)
HC Off-line (441020)
HC ACK Timeout (441030)
HC NAK Retry (442020)
Cause • Computer connecting cable failure
• Computer is not turned ON or not ready for communication.
• Host computer serial interface error
Action • Inspect the host computer.
• Inspect the connection cable.
Troubleshooting
on the screen
• Press the [Retry] button to clear the error, and the
transmission to the host computer is restarted.
• Press the [Cancel] button to clear the error, and all the
output queued strings to host computer are deleted.
Note Analysis is ready when the error is cleared.
Error Message
(Error Code)
GP printout error (443010)
Cause The external printer has an error.
Action • Check if the external printer power is turned ON.
• Check if the external printer cable is properly connected.
Troubleshooting
on the screen
• After checking the external printer, press the [Retry]
button to clear the error, and the data under printing will
be printed from the beginning by one sample.
• After checking the external printer, press the [Cancel]
button to cancel the data under printing, also discard the
waiting data, and the error is cleared.
Note Analysis is ready when the error is cleared.
Error Message
(Error Code)
GP paper empty (443020)
Cause No printer paper in the external printer
Action Troubleshooting
on the screen
• After refilling paper in the external printer, press the
[Retry]
button to clear the error, and the data under
printing will be printed from the beginning by one
sample.
• Press the [Cancel]
button to cancel the data under
printing, also discard the waiting data, and the error is
cleared.
Note Analysis is ready when the error is cleared.
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