About This Guide
16
• Software type and version number
The following information should be available when reporting a problem:
• Customer name
• Application used
• Configuration (trigger/triggerless)
• RS6000 or Cradle version number
• See Retrieving the RS6000 Log File on page 102 to retrieve and E-mail the RS6000 log to the support
representative
• Occurrence (always, once out of 10 attempts, etc…)
• Suggested steps to reproduce the problem
Zebra responds to calls by email, telephone or fax within the time limits set forth in support agreements.
If your problem cannot be solved by Zebra Customer Support, you may need to return your equipment for servicing
and will be given specific directions. Zebra is not responsible for any damages incurred during shipment if the
approved shipping container is not used. Shipping the units improperly can possibly void the warranty.
If you purchased your Zebra business product from a Zebra business partner, contact that business partner for
support.
Provide Documentation Feedback
If you have comments, questions, or suggestions about this guide, send an email to EVM-Techdocs@zebra.com.
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