Maintenance and Troubleshooting
295
Troubleshooting
RS6000
Table 17 RS6000 Troubleshooting
Problem Cause Solution
Laser aiming pattern
does not display when
pressing the Scan
Trigger.
Battery is not charged. Replace or charge battery.
Power is not applied to RS6000. Replace or charge RS6000 battery.
Scan application on the mobile
computer is not functioning.
Restart the scanning application on the
mobile computer.
RS6000 does not respond. Reset the RS6000 (See Resetting the
RS6000 on page 25).
RS6000 does not
decode a bar code.
Bar code is unreadable. Verify that the bar code is not defective,
i.e., smudged or damaged.
Exit window is dirty. Clean exit window with a lens tissue.
Tissues for eyeglasses work well. Do not
use tissues coated with lotion (see
Cleaning the RS6000 on page 282).
Bar code symbology is not supported
or enabled.
See your system administrator.
Bluetooth link is disconnected. Reestablish Bluetooth connection (See
Reconnecting on page 66).
NOTE: If after performing these checks the RS6000 still experiences problems, contact the distributor or call
Zebra Support. See Service Information on page 15.
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