Appendix A Troubleshooting
This appendix provides information on exporting system log information that can be used for
troubleshooting purposes. It also lists potential problems and suggested solutions for the ZE5™ Cell
Analyzer and Everest™ Software.
You can obtain more information about your system by visiting the Flow Cytometry area of
the Bio-Rad website (www.bio-rad.com/flowcytometry) and the ZE5 Cell Analyzer product page
(www.bio-rad.com/ZE5).
Exporting and Viewing Log Files
Everest system log files contain information that is helpful in troubleshooting problems with the
system. Bio-Rad Technical Support might ask you to provide these files so that they can better assist
you in resolving problems.
The Everest Help and Information menu provides a quick way to export all logs generated by the
system in the last 180 days.
To export and view system log files
1. Click the Help and Information menu button in the upper right corner.
2. Select Log Extraction.
Everest Software extracts the system log files, compresses them into a ZIP file, and places the file
on the workstation desktop.
3. To view the log information, unzip the ZIP file and view the log files in a text editing or word
processing program.
4. Provide the system log ZIP file to Bio-Rad Technical Support if needed.
User Guide | 339
To Next Page
Loading...
