Appendix A Troubleshooting
Hardware/Electronics/Laser Issues
Error Possible causes Troubleshooting steps
Loader comes back
out after trying to
close door before a
run
Incorrect plate inserted Ensure that the plate fits correctly on the
loader platform.
Low signal Laser power not set correctly Check the laser power settings. See PMT and
Laser Controls on page 258.
Probe is lowered into
a tube or well when a
run list starts but the
run list immediately
stops
Probe crash Check the position of sample device. Ensure
that tubes are set properly in the rack and that
the rack or plate is flush against the loader.
Recalibrate the probe, using custom media
settings if needed. See Media Selector on
page 69.
Incorrect plate inserted Place the sample into a plate that is
compatible with the ZE5 Cell Analyzer.
358 | ZE5 Cell Analyzer and Everest Software
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