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IFS 125M User Manual Bruker Optik GmbH
Troubleshooting 7
7.1.1 Remote fault diagnostics via full report
Remote fault diagnostics means that you send a complete spectrometer status report
(Full Report) to Bruker via e-mail. This report enables a Bruker service technician to per
-
form a first remote fault diagnostics.
The procedure for sending the report is different and depends on whether your spec-
trometer is connected to a network, network computer or a stand-alone computer.
7.1.1.1 Sending full report if your spectrometer is connected to a network/network
computer
With OPUS version 6 or higher, it is possible to send the full report to Bruker via e-mail.
Proceed as follows:
1. Click the OPUS status light (chapter 7.2). The Instrument Status dialog opens.
2. Click the Send Report button. Clicking this button sends the report to the opusre-
ports@brukeroptics.de e-mail address.
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To be able to use this feature an e-mail program must be installed on the network com-
puter, and an e-mail account set up.
7.1.1.2 Sending full report if your spectrometer is connected to a stand-alone computer
1. Generate a full report manually and save it (chapter 8.3.4.1).
2. Transfer the full report file to a network computer. Make sure that an e-mail program
is installed on this network computer, and an e-mail account set up.
3. Send the full report to opusreports@brukeroptics.de as an attached file.
i
To be able to use this feature an e-mail program must be installed on the network com-
puter, and an e-mail account set up.
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