There is dust or dirt on the scanner glass.
Solutions
When scanning from the control panel and selecting auto scan area cropping function, remove any trash
or dirt from the scanner glass and document cover. If there is any trash or dirt around the original, the
scanning range expands to include it.
“Cleaning the Scanner Glass” on page 266
Cannot Save Received Faxes to a Memory Device
e following causes can be considered.
A memory device is not connected to the printer.
Solutions
Connect a memory device, in which you have created a folder to save faxes, to the printer. Once the faxes
are saved in the device, they are deleted from the printer's memory.
There is not enough free space in the device.
Solutions
Delete unnecessary data from the device to increase the amount of free space. Or, connect another device
that has enough free space.
The memory device is write-protected.
Solutions
Disable write protection on the memory device.
Saving received faxes to external memory is disabled.
Solutions
Contact your printer administrator. For printer administrators, see the following section to troubleshoot
fax problems.
“Cannot Save Received Faxes to a Memory Device” on page 137
Received Faxes Are Not Printed
e
following causes can be considered.
An error has occurred in the printer such as a paper jam.
Solutions
Clear the printer error, and then ask the sender to resend the fax.
Cannot Print Faxes After Trying the Solutions Above
Solutions
If you cannot solve the problem, contact your printer administrator. For printer administrators, see the
following section to troubleshoot fax problems.
“Received Faxes Are Not Printed” on page 137
Solving Problems
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Cannot Print, Copy, Scan, or Fax
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Cannot Send or Receive Faxes
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