Cannot Receive Faxes After Trying the Solutions Above
Solutions
If you cannot solve the problem, contact your printer administrator. For printer administrators, see the
following section to troubleshoot fax problems.
“Cannot Receive Faxes” on page 135
Cannot Send Faxes to a
Specic
Recipient
e following causes can be considered.
The recipient's machine takes a long time to answer.
Solutions
If the recipient machine does not pick up your call within 50 seconds aer the printer has nished
dialing, the call ends with an error. Dial using the
(On Hook) feature or using a connected
telephone to check how long it takes before you hear a fax tone. If it takes more than 50 seconds, add
pauses
aer
the fax number to send the fax. Tap
to enter the pause. A hyphen is entered as the pause
mark. One pause is about three seconds. Add multiple pauses as needed.
The Fax Speed setting registered in the contact list is wrong.
Solutions
Select the recipient from the contact list, and then select Edit > Fax Speed > Slow(9,600bps).
Cannot Send Faxes at a Specied Time
e date and time set on the printer may be incorrect. Contact your printer administrator. For printer
administrators, see the following section to troubleshoot fax problems.
“Cannot Send Faxes at a
Specied
Time” on page 136
Faxes Are Sent at the Wrong Size
e
following causes can be considered.
The originals are not placed correctly.
Solutions
❏ Make sure the original is placed correctly against the alignment marks.
❏ If the edge of the scanned image is missing, move the original slightly away from the edge of the
scanner glass. You cannot scan the area within approximately 1.5 mm (0.06 in.) from the edge of the
scanner glass.
& “Placing Originals” on page 147
Solving Problems
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Cannot Print, Copy, Scan, or Fax
>
Cannot Send or Receive Faxes
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