Epson WF-C5890 Series

Messages Solutions
Communication error. Check the Wi-Fi/
network connection.
Cannot communicate with a network folder that is registered on the contacts list.
Check the following.
❏ Make sure that Use Microsoft network sharing is enabled on the Web Cong.
Select Network > MS Network on the Web Cong.
❏ Make sure that the address in the contacts list on the printer and the address
of the shared folder are the same.
❏ Access rights for the user in the contacts list should be added on the Sharing
tab and the Security tab of the shared folder's properties. Also, the
permissions for the user should be set to "allowed".
The le name is already in use. Rename
the le and scan again.
Change the le name settings. Otherwise, move or delete the les, or change the
le name on the shared folder.
Scanned le(s) are too large. Only XX
page(s) have been sent. Check if the
destination has enough space.
There is not enough disk space on the computer. Increase the free space on the
computer.
Checking the Point where the Error Occurred
Solutions
When saving scanned images to the shared folder, saving process proceeds as following. You can then
check the point where the error occurred.
Items Operation Error Messages
Connecting Connect to the computer from the printer. DNS error. Check DNS settings.
Logging on to the
computer
Log on to the computer with the user name and
the password.
Authentication error. Check the
authentication method, authenticated
account, and authenticated password.
Checking the folder to
save
Check the network path of the shared folder. Communication error. Check the Wi-Fi/
network connection.
Checking the le name Check if there is a le with the same name as the
le you want to save in the folder.
The le name is already in use. Rename
the le and scan again.
Writing the le Write a new le. Scanned le(s) are too large. Only XX
page(s) have been sent. Check if the
destination has enough space.
Saving the Scanned Images Takes a Long Time
It takes a long time for the name resolution to correspond to the "Domain Name" and the "IP
Address".
Solutions
Check the following points.
❏ Make sure the DNS setting is correct.
❏ Make sure each DNS setting is correct when checking the Web Cong.
❏ Make sure the DNS domain name is correct.
Preparing the Printer and Making Initial Settings > Preparing and Setting Up the Printer Accordin …
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