CHAPTER 20
Contacting Customer Support and
Returning the Chassis or Components
•
Returning an EX4300 Switch or Component for Repair or Replacement on page 257
•
Locating the Serial Number on an EX4300 Switch or Component on page 258
•
Contacting Customer Support to Obtain Return Material Authorization on page 262
•
Packing an EX4300 Switch or Component for Shipping on page 262
Returning an EX4300 Switch or Component for Repair or Replacement
If you need to return an EX4300 switch or hardware component to Juniper Networks for
repair or replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating the
Serial Number on an EX4300 Switch or Component” on page 258.
2. Obtain an Return Materials Authorization (RMA) number from JTAC as described in
“Contacting Customer Support to Obtain Return Material Authorization” on page 262.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3. Pack the switch or component forshipping as described in “Packing an EX4300 Switch
or Component for Shipping” on page 262.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html .
Related
Documentation
EX4300 Switches Hardware Overview on page 3•
257Copyright © 2017, Juniper Networks, Inc.
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