No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
997
CTL
B
Application function selection error
• The application selected by the operation panel key does not start or ends
abnormally.
• Software (including the software configuration) defective
• An option required by the application (RAM, DIMM, board) is not installed
• Nesting of the fax group addresses is too complicated
1. Check the devices necessary for the application program. If necessary devices
have not been installed, install them.
2. Check that application programs are correctly configured.
3. For a fax operation problem, simplify the nesting of the fax group addresses.
4. Take necessary countermeasures specific to the application program. If the
logs can be displayed on the operation panel, see the logs.
No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
998
CTL
D
Application start error
No applications start within 60 seconds after the power is turned on.
• Loose connection of RAM-DIMM, ROM-DIMM
• Defective controller
• Software problem
1. Check the setting of SP5875-001. If the setting is set to "1 (OFF)", change it
to "0 (OFF)".
2. Check if the RAM-DIMM and ROM-DIMM are correctly connected.
3. Reinstall the controller system firmware.
4. Replace the controller.
Note 1
If a problem always occurs in a specific condition (for example. printer driver setting, image file), the
problem may be caused by a software error. In this case, the following data and information needs to be
sent back to your product specialist. Please understand that it may take some time to get a reply on how
to solve the problem, because in some cases the design staff in Japan must analyze the data.
• Symptom / Possible Causes / Action taken
• Summary sheet (SP mode “Printer SP”, SP1-004 [Print Summary])
SC Tables
111
To Next Page
Loading...
Need help?
General
