14 Problem Solving
438
Problem Solving
14
027-753
O [Cause] 1) Attempted to execute the service while the port
necessary for the job flow is either deactivated or disabled.
2) Attempted to execute a job flow to send e-mail using the
encryption or digital signature feature while S/MIME
communication is disabled.
[Remedy] For Cause 1) Have your System Administrator check the
port status.
For Cause 2)Enable S/MIME communication, or modify
the job flow so that e-mail is sent by not using the
encryption or digital signature feature.
027-754
O [Cause] The setting contents for [DocuWorks Signature] or [PDF
Signature] on the job flow are not appropriate.
[Remedy] Check the DocuWorks and PDF signatures for both the
system data settings (machine's current settings) and the
executed job flow settings. If these settings are not the
same, change either of them.
027-761
O [Cause] An on-demand print job was sent to the machine using the
remote access feature, but the time interval of receiving
the print job and starting the print processing exceeded the
time limit specified on the machine.
[Remedy] When multiple documents are to be printed, reduce the
number of documents, and then try again. If the error
persists, go to the system administration mode, and then
select [Tools] > [System Settings] > [Common Service
Settings] > [Machine Clock/Timers] > [Print-On-Demand
Duration], and specify a larger value or "0".
When on-demand printing is performed using the remote access
feature, the print processing time has a limit. If many
documents are to be printed or if print processing takes
time, therefore, a timeout may occur before all the data
are received. To clear this problem, change the time limit
value according to the document volume and type. If the
error persists, contact our Customer Support Center.
027-762
O [Cause] An on-demand print job is sent to the machine using the
remote access feature, however, the specified job ticket is
invalid:
z
Abnormal change to the job ticket due to the machine
software failure.
z
Abnormal change to the job ticket due to a bug on the
sender’s remote server
z
Abnormal change to the job ticket due to network trouble.
z
Intentional alteration to the job ticket.
[Remedy] Try executing the print job again. If the error persists,
contact our Customer Support Center.
027-770
O [Cause] The print job has a problem.
[Remedy] Submit a print job again.
027-771
O [Cause] The hard disk of the server connected to the machine is
full.
[Remedy] Delete unnecessary data from the server.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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