xii IconMaster Installation and Configuration Manual
Preface
Unpacking/Shipping Information
Unpacking a Product
This product was carefully inspected, tested, and calibrated before shipment to
ensure years of stable and trouble-free service.
1. Check equipment for any visible damage that may have occurred during
transit.
2. Confirm that you have received all items listed on the packing list.
3. Contact your dealer if any item on the packing list is missing.
4. Contact the carrier if any item is damaged.
5. Remove all packaging material from the product and its associated
components before you install the unit.
Keep at least one set of original packaging, in the event that you need to return a
product for servicing.
Product Servicing
IconMaster systems are not designed for field servicing. Except for certain
designated options as described in this manual, all hardware upgrades,
modifications, or repairs require you to return the product to the Customer
Service center.
Returning a Product
In the unlikely event that your product fails to operate properly, please contact
Customer Service to obtain a Return Authorization (RA) number, then send the
unit back for servicing.
Keep at least one set of original packaging in the event that a product needs to
be returned for service. If the original package is not available, you can supply
your own packaging as long as it meets the following criteria:
• The packaging must be able to withstand the product’s weight.
• The product must be held rigid within the packaging.
• There must be at least 2 in. (5 cm) of space between the product and the
container.
• The corners of the product must be protected.
Ship products back to us for servicing prepaid and, if possible, in the original
packaging material. If the product is still within the warranty period, we will
return the product prepaid after servicing.
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