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SAVE DEBUG - SAVING DEBUG LOGS
The SAVE DEBUG option in the DIAGNOSTICS MENU allows the user to select the current log, the last
5 logs, last 20 logs, all logs, or selections of logs. These logs can be saved in text format or as a zip file
to any disk or network drive.
To SAVE DEBUG:
Use the , the and keys and the key to go to the MAIN MENU
/DIAGNOSTICS MENU / SAVE DEBUG dialogue and press the key.
At THE SAVE DEBUG: prompt select SELECTED, CURRENT LOG, LAST 5 LOGS, LAST 20
LOGS, ALL LOGS and press the key.
At the SAVE AS: prompt select TXT or ZIP and press the key.
At the SAVE TO: prompt, use the and keys to select the device to save to, and press the
key. This list will include D:ARCHIVE (RADAR internal system drive partition),
N:NETWORK, A:FLOPPY, B: (DVD-RAM, DVD-R, BD-RE or CD-R), REV DISK, E:USB DRIVE
and any FAT32 or HFS Standard formatted SCSI drives connected to the RADAR.
At the SELECT FOLDER: prompt, select the destination folder using the and keys and
press the key.
After you have finished using a USB drive, make sure you unmount it before unplugging it
from RADAR. You can access the MOUNT/UNMOUNT dialog via the DISK MENU or by
pressing + UNMNT on the Session Controller.
EMAIL DEBUG LOGS
If RADAR
is connected to the internet, debug logs can be sent directly to iZ Technology Support using the
EMAIL DEBUG option. To assist the support process, RADAR’s serial number, current software version,
and information about the installed memory and processor will automatically be included in the email.
To EMAIL DEBUG:
Use the , the and keys and the key to go to the MAIN MENU
/DIAGNOSTICS MENU / EMAIL DEBUG dialogue and press the key.
At the EMAIL DEBUG: prompt choose SELECTED, CURRENT LOG, LAST 5 LOGS, LAST 20
LOGS, ALL LOGS and press the key.
At the prompt for DESCRIPTION enter a description of the problem that occurred.
Follow the other prompts and fill in:
ENTER YOUR NAME
PHONE NUMBER
COMPANY NAME
LOCATION
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