Error code Description Action
243.24 HCIT: Media feeder motor stalled on the last
pick attempt in tray 3.
Go to “HCIT jam service check” on page 115.
243.29 Media feeder motor did not turn off when
lifting the tray
Go to “Media feeder motor tray lift error service check” on
page 111.
243.32 250/550‑sheet tray: Tray 3 not ready Go to “250/550-sheet media tray option jam service check” on
page 113.
243.32 HCIT: Tray 3 not ready Go to “HCIT jam service check” on page 115.
243.33 250/550‑sheet tray: The media tray was
pulled during the media pick process.
Go to “250/550-sheet media tray option jam service check” on
page 113.
243.33 HCIT: The media tray was pulled during the
media pick process.
Go to “HCIT jam service check” on page 115.
243.41 250/550‑sheet tray: Media feeder motor stall
in tray 3
Go to “250/550-sheet media tray option jam service check” on
page 113.
243.41 HCIT: Media feeder motor stall in tray 3 Go to “HCIT jam service check” on page 115.
243.42 250/550‑sheet tray: Media feeder motor
under‑speed in tray 3
Go to “250/550-sheet media tray option jam service check” on
page 113.
243.42 HCIT: Media feeder motor under‑speed in
tray 3
Go to “HCIT jam service check” on page 115.
243.43 250/550‑sheet tray: Media feeder motor did
not reach the required speed
Go to “250/550-sheet media tray option jam service check” on
page 113.
243.43 HCIT: Media feeder motor did not reach the
required speed
Go to “HCIT jam service check” on page 115.
243.44 250/550‑sheet tray: Separator pass through
motor stall in tray 3
Go to “250/550-sheet media tray option jam service check” on
page 113.
243.44 HCIT: Separator pass through motor stall in
tray 3
Go to “HCIT jam service check” on page 115.
243.45 250/550‑sheet tray: Separator pass through
motor under‑speed in tray 3
Go to “250/550-sheet media tray option jam service check” on
page 113.
243.45 HCIT: Separator pass through motor
under‑
speed in tray 3
Go to “HCIT jam service check” on page 115.
243.46 250/550‑sheet tray: Separator pass through
motor did not reach the required speed.
Go to “250/550-sheet media tray option jam service check” on
page 113.
243.46 HCIT: Separator pass through motor did not
reach the required speed.
Go to “HCIT jam service check” on page 115.
244.01 250/550‑sheet tray: Media remains detected
by the tray 4 sensor (pass through) after
power on.
Go to “250/550-sheet media tray option jam service check” on
page 113.
244.01 HCIT: Media remains detected by the tray 4
sensor (pass through) after power on.
Go to “HCIT jam service check” on page 115.
244.02 250/550‑sheet tray: The media is late
reaching the sensor (input) when feeding
from tray 4.
Go to “250/550-sheet media tray option jam service check” on
page 113.
4063
Diagnostic information
103