Action Yes No
Step 7
Reseat all connectors on the controller PCBA, then POR the machine.
Does the error remain?
Replace the controller
PCBA. Go to“HCOE
controller PCBA
removal” on page
591.
The problem is solved.
Mailbox failure service check
Action Yes No
Step 1
a POR the machine.
b Reseat the output option on the printer.
c Open the rear door and clear obstructions along the paper path.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Is the mailbox the only output option installed?
Go to step 5. Go to step 3.
Step 3
Remove all output options and re-install only the mailbox.
Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins
Does the output option feed to all bins normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 4.
Step 4
Check the auto connector end of the option previously installed below the
mailbox.
Is it free of damage?
Go to step 5. Replace the damaged
upper interface cable.
Step 5
Check the lower interface cable. If damaged, then replace the lower
interface cable. See “Mailbox lower interface cable removal” on
page 710.
Reseat the connector J1 on the controller PCBA, then POR the machine.
Does the error remain?
Go to step 6. The problem is solved.
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