Action Yes No
Step 10
Open the right cover, and then do the following:
a Check the drive belt for damage.
b Make sure the drive belt is aligned and properly seated.
c Check if there is no problem with the tension of the drive belt.
d Turn the gears. Check if the other gears engaged to the belt would also
turn.
Is the drive belt functional and free of damage?
If the error persists,
then go to step 11.
Replace the HCOE drive
belt. See “HCOE main
drive gear assembly
removal” on page
605.
Step 11
a Check the belt tensioner for damage.
b Make sure the tensioner spring is aligned and properly seated.
c Check if there is no problem with the tension of the spring.
Is the belt tensioner functional and free of damage?
If the error persists,
then go to step 12.
Replace the HCOE belt
tensioner. See “HCOE
belt tensioner
removal” on page
601.
Step 12
Reseat all connectors on the controller PCBA, then POR the machine.
Does the error remain?
Replace the controller
PCBA. See “HCOE
controller PCBA
removal” on page
591.
If the error persists,
then replace the HCOE.
See “High capacity
output expander
option removal” on
page 584.
The problem is solved.
Sensor (finisher pass through) jam service check
Action Yes No
Step 1
a POR the printer.
b Reseat all the installed output options on the printer.
c Clear obstructions along the paper path.
d Make sure that the sensors (pass through) are free from obstructions.
e Close the rear door properly.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Is the staple finisher the only output option installed?
Go to step 5. Go to step 3.
4063
Diagnostic information
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