Action Yes No
Step 9
Check the sensor (input) for proper operation.
a Enter the diagnostic mode.
b Select Base sensor test.
c Observe the line item input.
Does the display on the control panel change every time the sensing area
of the above sensor is interrupted or blocked?
Go to step 11.Go to step 10.
Step 10
Check the above sensor for proper connection.
Is the above sensor connected properly?
Replace the Sensor
(input). See “Sensor
(input) removal” on
page 407.
Replace the
connection.
Step 11
Perform a print test, and check the appropriate media feeder.
Is the media properly picked and advanced out of the appropriate media
tray?
Go to step 12. Replace the
appropriate media
feeder. See “Media
feeder removal” on
page 498.
Step 12
Perform a print test, and check the main motor assembly.
Is the media properly transported and able to reach the sensor (input)?
Go to step 13. Replace the main drive
motor. See “Main drive
motor removal” on
page 497.
Step 13
Perform a print test.
Does the problem remain?
Contact the next level
of technical support.
Problem solved.
Main drive motor control jam service check
Action Yes No
Step 1
Check the main drive motor and the socket “TRANSPORT MTR” on the
controller board for proper connection.
Is the main drive motor properly connected?
Replace the main drive
motor. See “Main drive
motor removal” on
page 497.
Reseat the connection.
Go to step 2.
Step 2
Reset the machine.
Does the error continue?
Replace the controller
board. See “Controller
board removal” on
page 492.
Problem solved.
4063
Diagnostic information
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