Action Yes No
Step 7
Check the diverter plunger assembly:
• Check the diverter plunger for damge.
• Check the diverter cam for damage.
• Check if the plunger moves up or down when the cam is rotated.
Is the diverter plunger assembly functional and free of damage?
Go to step 8. Replace the mailbox
diverter plunger
assembly. See
“Mailbox diverter
plunger assembly
removal” on page
698.
Step 8
a Make sure the sensor (mailbox diverter plunger HP) is aligned and
properly seated.
b Reseat the sensor cable on the sensor side. Reseat also the sensor
connector J8 on the controller PCBA. POR the machine.
Does the error remain?
Replace the sensor
(mailbox diverter
plunger HP). See
“Sensor (mailbox
diverter plunger HP)
removal” on page
708.
If the error persists,
then go to step 9.
The problem is solved.
Step 9
Re-seat all the connectors on the controller PCBA. POR the machine.
Does the error remain?
Replace the controller
PCBA. See “Mailbox
controller PCBA
removal” on page
707.
If the error persists,
then replace the
mailbox assembly. See
“Mailbox option
removal” on page
688.
The problem is solved.
Mailbox diverter jam service check
Action Yes No
Step 1
a POR the printer.
b Reseat all the installed output options on the printer.
c Clear obstructions along the paper path.
d Make sure that the sensors (pass through) are free from obstructions.
e Close the rear door properly.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Is the mailbox the only output option installed?
Go to step 5. Go to step 3.
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Diagnostic information
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