Action Yes No
Step 3
Remove all output options and re-install only the mailbox. Enter
Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins
Does the output option feed to all bins normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 4.
Step 4
Check the auto connector end of the option previously installed below the
mailbox.
Is it free of damage?
Go to step 5. Replace the damaged
upper interface cable
of the output option
previously installed
under the mailbox.
Step 5
Check the lower interface cable. If damaged, replace the lower interface
cable. See “Mailbox lower interface cable removal” on page 710.
Re-seat the connector J1A on the controller PCBA, then POR the machine.
Does the error remain?
Go to step 6. The problem is solved.
Step 6
Open the rear door and do the following:
• check the rear door for damage
• manually turn the rear door rollers and check if they are ok
• check if the rear door opens and closes properly
Is the rear door functional and free of damage?
Go to step 7. Replace the mailbox
rear door. See
“Mailbox rear door
removal” on page
689.
Step 7
a Open the rear door and check the three middle diverters:
• Check the diverters for damage.
• Move the diverters and check if the spring makes them retract to
their default positions.
• Make sure the diverter springs are aligned and properly installed.
b Do a feed test. Enter Diagnostics menu and navigate to:
Output bin tests > Feed to all bins
Check if the three bins connected to the three diverters are being fed.
Are all the middle diverters functional and free of damage?
Go to step 8. Replace the defective
mailbox middle
diverter. See “Mailbox
middle diverter
removal” on page
728.
4063
Diagnostic information
146
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