Action Yes No
Step 11
a Check the belt tensioner for damage.
b Make sure the tensioner spring is aligned and properly seated.
c Check if there is no problem with the tension of the spring.
Is the belt tensioner functional and free of damage?
If the error persists,
then go to step 12.
Replace the output
expander belt
tensioner. See “Output
expander belt
tensioner removal” on
page 579.
Step 12
Open the left cover, reseat all connectors on the controller PCBA and then
POR the machine.
Does the error remain?
Replace the controller
PCBA. See “Output
expander controller
PCBA removal” on
page 562.
If the error persists,
then replace the
output expander
option. See “Output
expander controller
PCBA removal” on
page 562.
The problem is solved.
Sensor (OE pass through) jam service check
Action Yes No
Step 1
a Reseat all the installed output options on the printer.
b Open the rear door and clear obstructions along the paper path.
c Make sure that the sensors (pass through) are free from obstructions.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Is the output expander the only output option installed?
Go to step 5. Go to step 3.
Step 3
Check the lower interface cable. If damaged, then replace the lower
interface cable. See “Lower interface cable removal” on page 563.
Reseat the cable J1 on the controller PCBA, then POR the machine.
Does the error remain?
Go to step 4. The problem is solved.
Step 4
Check the auto connector end of the option below the expander.
Is it free of damage?
Go to step 5. Replace the upper
interface cable of the
output option under
the expander.
4063
Diagnostic information
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