Action Yes No
Step 9
Reseat all connectors on the controller PCBA and then POR the machine.
Does the error remain?
Replace the controller
PCBA. See “Stapler
controller PCBA
removal” on page
663.
If the error persists,
then replace the staple
finisher. See “Staple
finisher option
removal” on page
621.
The problem is solved.
Finisher diverter jam service check
Action Yes No
Step 1
a POR the printer.
b Reseat all the installed output options on the printer.
c Clear obstructions along the paper path.
d Make sure that the sensors (pass through) are free from obstructions.
e Close the rear door properly.
Does the error remain?
Go to step 2. The problem is solved.
Step 2
Is the staple finisher the only output option installed?
Go to step 5. Go to step 3.
Step 3
Remove all output options and re-install only the staple finisher.
Enter Diagnostics Menu and navigate to:
Output bin tests > Feed to all bins
Does the output option feed to all bins normally?
The problem may not
be on this option tray.
Re‑install the
remaining output
options one at a time
and test each option
for errors. Proceed
with the appropriate
service check based on
the error message and
the output option
being tested.
Go to step 4.
Step 4
Check the auto connector end of the option previously installed below the
staple finisher.
Is it free of damage?
Go to step 5. Replace the upper
interface cable of the
output option
previously installed
under the staple
finisher.
4063
Diagnostic information
168
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