Sensor (narrow media) late arriving jam service check
Action Yes No
Step 1
Check the media size setup and tray guides for all media trays.
Does the media size, in use, match the size set for all media trays?
Go to step 2. Replace the media, or
change the media size
setup.
Step 2
Check all the media trays for proper media installation.
Is the media properly installed in all the media trays?
Go to step 3. Remove and properly
reinstall the media.
Step 3
Check the rear door.
Is the rear door free of damage and properly closed?
Go to step 4. Close or replace the
rear door. See “Rear
door removal” on
page 456.
Step 4
Check the fuser unit assembly for damage and life expiration.
Is the above component damaged, or has it exceeded life?
Replace the fuser. See
“Fuser removal” on
page 459.
Go to step 5.
Step 5
Check the sensor (narrow media) for proper operation.
a Enter the diagnostic mode.
b Select Base sensor test.
c Observe the line item input.
Does the display on the operator panel change every time the sensing
area of the above sensor is interrupted or blocked?
Go to step 7.Go to step 6.
Step 6
Check the above sensor for proper connection.
Is the above sensor connected properly?
Replace the fuser. See
“Fuser removal” on
page 459.
Reseat the connection.
Step 7
Check the upper redrive for damage.
Is the above component free from damage?
Go to step 8. Replace the upper
redrive. See “Upper
redrive removal” on
page 471.
Step 8
Perform a print test, and check the upper redrive motor for proper
operation.
Does the above component operate properly?
Go to step 9. Replace the upper
redrive motor. See
“Upper redrive motor
removal” on page
469.
Step 9
Perform a print test.
Does the problem remain?
Contact the next
highest level of
technical support.
Problem solved.
4063
Diagnostic information
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