Action Yes No
Step 2
Remove the media tray and do the following:
• Check the lift drive gears for damage. Manually turn the gears, and
check if it causes the lift drive motor encoder to turn.
• Open the right cover and check the motor connections. Check the
motor cables for damage.
If there is a problem with the lift drive motor, then replace it. See “HCIT
lift drive motor removal” on page 544.
Remove the left cover, and reseat the connector (J1) on the controller
board. POR the machine.
Does the error remain?
Go to step 3. The problem is solved.
Step 3
Separate the HCIT from the printer. Remove also the remaining input
options. Check the HCIT interface cable. If damaged, then replace the
cable. See “HCIT interface cable removal” on page 546.
Open the left cover, and reseat the connector (J1) on the controller board.
POR the machine.
Does the error remain?
Go to step 4. The problem is solved.
Step 4
Remove all other options and install only the HCIT option.
Does the error remain?
Go to step 6. Go to step 5.
Step 5
Check the interface cable of the printer or upper level option for damage.
Is the above component still ok?
Go to step 6. Replace the interface
cable of the printer or
upper level option.
Step 6
Check the connectors on the controller board. If damaged, then replace
the controller board. See “HCIT controller PCBA removal” on page 541.
Reseat all connectors on the controller board, then POR the machine.
Does the error remain?
Replace the controller
board. Go to “HCIT
controller PCBA
removal” on page
541.
If the error remains,
then go to step 7.
The problem is solved.
Step 7
Remove the media tray from the HCIT option and do the following:
• Check if there is no problem moving the tray input guides.
• Manually push the media size sensor flags and check if it would spring
back to its original position.
• Check the sensor (HCIT media guide) for damage. Make sure all
obstructions are removed.
Are the above components ok?
Go to step 8. Replace the HCIT
drawer assembly. Go to
“HCIT drawer
assembly removal” on
page 531.
4063
Diagnostic information
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