Appendix A
Customer Support
A.1 Motorola’s Enterprise Mobility Support Center
If you have a problem with your equipment, contact Enterprise Mobility support for your region. Contact
information is available by visiting http://www.motorola.com/Business/US-EN/Support and after selecting
your region, click on the appropriate link under Support for Business.
When contacting Enterprise Mobility support, please provide the following information:
• Serial number of the unit
• Model number or product name
• Software type and version number
Motorola responds to calls by e-mail, telephone or fax within the time limits set forth in support agreements.
If you purchased your Enterprise Mobility business product from a Motorola business partner, contact that
business partner for support.
A.2 Customer Support Web Site
Motorola's Support Central Web site, accessed via the Symbol-branded products link under Support for
Business, provides information and online assistance including developer tools, software downloads,
product manuals and online repair requests.
A.3 Regulatory Table Update and FCC DFS2
The AP7131N supports a US only SKU, AP7131N-US. This SKU could be placed indoors or outdoors. However,
a recent change to the FCC rules now prevents the use of this SKU outdoors. Motorola has created a new
SKU, the AP7131N-USO, that can be used both indoors and outdoors. While operating outdoors, the new
SKU can only operate on channels 52-64.
The SKU AP7131N-US will no longer work when the selected placement is outside.
By default, the two SKUs, AP7131N-US and AP7131USO, will operate on the following channels:
• 52-64, 110-116, 136-140 when operating indoors for the SKUs AP7131N-US and AP7131N-USO
• 52-64 when operating outdoors for the SKU AP7131N-USO
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